Store Policies - Trees Corner

1. Shipping & Delivery

  • Orders are processed within 24 hours after payment confirmation.
  • We provide delivery service across Saudi Arabia, with estimated times varying by location.
  • The customer is responsible for any additional shipping charges due to incorrect address entry or address changes after shipment.
  • A tracking number will be provided once the order is shipped.

2. Return & Exchange Policy

  • Returns or exchanges are accepted within 3 days from the order receipt,except live plants that have been approved from the customer for delivery.
  • The customer covers return/exchange shipping costs unless the return is due to an error from our store or a defective item, this applies to all plants except live natural plants.
  • Refunds will be issued using the original payment method.

3. Payment Policy

  • We accept various payment methods, including credit cards, bank transfers, and approved online payment services.
  • Customers must ensure the accuracy of their payment details.
  • All financial transactions are secured through encrypted payment gateways to protect customer data.

4. Product Care Policy

  • Products are carefully packaged to ensure they arrive in perfect condition.
  • Please follow the provided care instructions for natural products to maintain their best quality.

5. Privacy Policy

  • We are committed to protecting customer privacy and do not share personal information with third parties without prior consent.
  • Customer data is used solely to provide and enhance services, including order fulfillment and personalized marketing.

6. Customer Support

  • Customers can contact us via email or customer service number for inquiries or support.
  • We aim to respond to all inquiries within 24 hours from receipt